library_books Quick Reference Guides

Account Set-Up and Customer Verification

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Capco Reference Guides Account Setup And Customer Verification

Does opening a new account baffle your account opening staff? Are you looking for a clear, concise guide that your Customer Service Representatives can use as a reference tool to make sure that they correctly set-up a new account, obtain the minimum required account opening information for CIP, and correctly title an account?

This Quick Reference Guide is an invaluable tool for any account opening employee, compliance department, and audit department. Our short, easy to follow guide on Account Set-Up and Customer Verification Quick Reference Guide will answer questions that arise at new account opening, such as:

  • What is the difference between a SSN, ITIN, and EIN?
  • Which SSN, ITIN, or EIN should be used based on the account holder?
  • What are the CIP information requirements?
  • What is an acceptable account titling for non-individual account types?
  • What are acceptable documents for CIP verification by account type?
  • Who should sign the signature card?