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A Refresher on Debt Collection under the FDCPA

According to the CFPB, debt collection is a $13.7 billion industry affecting 70 million consumers. Whether you are a first-party debt collector, a third-party debt collector or a debt buyer, you need to stay abreast of recent events and trends. These include enforcement actions, court decisions and agency issuances. Join us as we discuss recent developments specific to the Fair Debt Collection Practices Act.

We Will Cover:

  • Compliance with the Fair Debt Collection Practices Act
  • An overview of CFPB activities regarding debt collection
  • The Supreme Court’s decision in Henson V. Santander Consumer USA, Inc.
  • Other recent enforcement actions

Target Audience:

Operations, compliance, collections and legal staff


  • Becky Breland
    • Becky Breland
    • Senior Consultant Becky Breland has 18 years legal experience in the areas of federal consumer protection regulations and Bank Secrecy Act compliance. Becky is a regulatory attorney licensed to practice law in the State of Alabama since 2001. Her current responsibilities include working closely with financial institutions to create custom training programs and materials. Becky also works directly with regulatory agencies to develop content for their custom training programs along with maintaining the training program materials for changes in policies and regulations. In addition to developing classroom training, Becky has developed online training and webinars for Capco. Becky is one of Capco's trainers and has provided classroom training to regulatory agencies, financial institutions and at Capco-hosted events, seminars and workshops on the subjects of deposit, operations and lending compliance.

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