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Regulation E Error Resolution: What You Need to Know to Be in Compliance

In the Bureau of Consumer Financial Protection’s most recent Summer Supervisory Highlights, the agency stated, “examiners continue to find issues associated with Regulation E error resolution investigations.” This statement should come as a surprise to many of us as the error resolution procedures have not changed. Join us as we discuss the error resolution process, covering some helpful tips and some common error resolution claims that Capco has encountered.

We Will Cover:

  • Errors under Regulation E
  • Consumer liability under Regulation E
  • Investigation process for an error resolution claim
  • Time periods under the error resolution procedures
  • Provisional credits if an error resolution claim is made
  • Notifications after an investigation

Date Aired: September 13, 2018

(Training On-Demands are current as of the date aired.)


  • Becky Breland
    • Becky Breland
    • Senior Consultant Becky Breland has 18 years legal experience in the areas of federal consumer protection regulations and Bank Secrecy Act compliance. Becky is a regulatory attorney licensed to practice law in the State of Alabama since 2001. Her current responsibilities include working closely with financial institutions to create custom training programs and materials. Becky also works directly with regulatory agencies to develop content for their custom training programs along with maintaining the training program materials for changes in policies and regulations. In addition to developing classroom training, Becky has developed online training and webinars for Capco. Becky is one of Capco's trainers and has provided classroom training to regulatory agencies, financial institutions and at Capco-hosted events, seminars and workshops on the subjects of deposit, operations and lending compliance.

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