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Dispute Resolution and Billing Errors Under Regulation Z

Does the Regulation Z dispute resolution and billing errors rules leave you shaking your head? Or could it be time for a refresher course? Knowing the rules and having procedures designed to provide the institution with a blueprint for a thorough investigation of the dispute, will allow the financial institution to respond confidently to these disputes, provide credit when appropriate and properly respond to the consumer regarding the investigation. Join us for a discussion on handling disputes under Regulation Z.

What You Will Learn:

  • Who is afforded these protections?
  • What are disputes and billing error notices?
  • What is the process for responding to a billing error?
  • What is a reasonable investigation?
  • What are the creditor's rights and duties after an investigation?
  • What are the credit card requirements?
  • What are some common misconceptions?

Target Audience:

Compliance Officers, Auditors, Risk Officers, and Lending Operations employees

Level: Basics

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