subscriptions Customer-Related Operations

Training On Demand


  • play_arrow A Refresher on Debt Collection under the FDCPA

    • According to the CFPB, debt collection is a $13.7 billion industry affecting 70 million consumers. Whether you are a first-party debt collector, a third-party debt collector or a debt buyer, you need to stay abreast of recent events and trends. These include enforcement actions, court decisions and agency issuances. Join us as we discuss recent developments specific to the Fair Debt Collection Practices Act.
  • play_arrow Anti-Money Laundering (AML) Program Requirement for Non-Bank Mortgage Lenders and Originators

    • Are you considered a non-bank mortgage loan originator? Well this session is just for you and is designed to guide you through the requirements of the Anti-Money Laundering Program Requirements. We will walk through the requirements of an Anti Money Laundering Program, from policy to procedure to training and audit, along with descriptions of the various elements of a Customer Identification Program, Suspicious Activity Reporting, FinCEN 314a requirements and more!
  • play_arrow Avoiding Pitfalls in Advertising: What We See and What You Should Do

    • In reviewing advertisements and marketing for clients, both large and small, we have seen it all. Join us as we share our findings, including insight into the most common errors. During this session, we will cover some of the most common pitfalls that we see, the applicable regulations and what you should be doing to ensure compliance.
  • play_arrow Bank Secrecy Act on the Horizon

    • Financial crime methodologies are ever evolving, and so your financial institution’s vulnerabilities will shift with those evolving methodologies. In this webinar, we will discuss some of the cutting edge topics in the market and the world of BSA-AML compliance, including marijuana, terrorist financing and gaming, how these operate, and identifying measuring, monitoring and controlling the risks posed by these issues to your financial institution, and dealing with conflicting state law vs. federal law provisions around these issues.
  • play_arrow Basics of Beneficial Ownership

    • FinCEN’s provisions to identify and verify beneficial owners for legal entity customers have a mandatory compliance date in May 2018. Are you ready? Join us as we discuss the requirements covered financial institutions should implement to identify and verify beneficial ownership for legal entity customers.
  • play_arrow BSA/AML - A Comprehensive Look at BSA Basics

    • The Bank Secrecy Act has been with us for 40+ years, and has evolved significantly. What was fundamental 10 years ago, even 5 years ago, has changed vastly and will continue to. So what are the rudiments of BSA/AML that BSA Risk Management personnel should be familiar with?
  • play_arrow Building Blocks for an Effective Consumer Complaint Process

    • Are you completely confident in your consumer complaint process? Many institutions are not. Our goal is to ensure that you have an effective customer complaint process in place. We’ll give you the building blocks necessary to make sure that your complaint process runs smoothly and show you how your complaints can turn from gripes to gold.
  • play_arrow CDD: Beyond the Basics

    • Hopefully, you already have the basics of the beneficial ownership rule covered; what’s important now is to not overlook the new fifth pillar. Institutions should have updated their customer due diligence (CDD) programs to reflect the fact that the new beneficial ownership rule created this fifth pillar for all BSA/AML programs, requiring risk-based procedures for conducting ongoing CDD. This includes developing customer risk profiles and implementing ongoing monitoring to identify and report suspicious activity and, on a risk basis, updating customer information.
  • play_arrow CTR Exemptions - What They are and Can They Work for you?

    • In this session, we will cover the how tos of exempting your customers under Phase I or Phase II for CTR filings. We will discuss the types of exemptions, whether you should or shouldn’t exempt your customers, and some unique scenarios that may pop up. We will also identify the requirements for renewals, amendments and other considerations when it comes to exemptions from CTR filings.
  • play_arrow Customer Identification Programs

    • Is your Customer Identification Program compliant? Are you meeting the minimum requirements and utilizing it to its full capability not only in the BSA/AML context, but also in connection with Identity Theft and Internet gambling? Make sure your CIP is on the right track and you are using it to its full capabilities to minimize customer identification issues in your institution.
  • play_arrow E-Sign Act - A Refresher for 2015 and the New TRID Rules

    • With the rising costs of postage, supplies, and employee man-hours, financial institutions are looking at ways to cut back on expenses and communicating with your customers electronically is one way most financial institutions are decreasing costs. However, with anything electronic there are risks. We will help you identify those risks. We will also discuss recent changes regarding the RESPA/TILA Integrated Disclosures and explain how those changes may impact your financial institution's electronic business. Join us as we review the requirements for communicating with your customers electronically.
  • play_arrow Elder Financial Abuse – Latest Guidance on What Financial Institutions Need to Know

    • Elder financial abuse is a hot topic with growing interest from both examiners and the public. The CFPB has issued an advisory and report for financial institutions on preventing elder financial abuse. In this webinar, we will cover the latest regulatory guidance and recommendations regarding what financial institutions need to do protect their elderly customers (and themselves) from the risks associated with financial abuse.
  • play_arrow Elder Financial Exploitation: Trends, Methods, Detection and Reporting

    • Elder Financial Exploitation (EFE) is a somewhat new term for those of us in the industry, as it has been more commonly known as Elder Financial Abuse. Over the past year, the Regulatory Agencies and community groups have focused on identifying, preventing, and reporting elder financial exploitation, as this is a serious issue that grows more prevalent over time. Recent reports have shown that incidents of elder abuse have quadrupled over the past 5 years -and those statistics reflect only those incidents reported to authorities. How can you recognize EFE? Once you recognize it, what are your obligations? What trends are we seeing in the industry with respect to EFE? Are there particular methods of EFE that are more prevalent than others?
  • play_arrow Examining Major Trends in Fraud - An Update on Fraud at Financial Institutions

    • It seems like every week there is another press release about a financial institution being involved in bank fraud. This webinar will talk about some traditional areas of fraud and shine a spotlight on new types of fraud financial institutions are just now starting to encounter. Join us to better understand some of the ways an institution can prevent or protect itself against fraud.
  • play_arrow FATCA - Issues with Banking Foreign Customers

    • With today’s environment becoming more and more global for financial institutions, even for community bankers and credit unions, with concerns like terrorist financing, refugees, international students, and IRS reporting, financial institutions have their hands full servicing international customers. Under FATCA, certain US taxpayers and financial institutions must report to the IRS information about certain assets and accounts. We will try to make sure that you are up to speed by sharing the basic rules as well as developing guidance and current information.
  • play_arrow FCRA - Making Sure You Are Compliant

    • The Fair Credit Reporting Act imposes profound duties on users of consumer reports, including having a valid reason for pulling a report, handling disputes, and insuring the accuracy of consumer information. We will cover components of each of these important areas and help give you assurance that your compliance management is strong when it comes to dealing with FCRA including coverage of current issues and the latest guidance.
  • play_arrow FCRA and Your Obligations as an Information Furnisher

    • The Fair Credit Reporting Act and FACT Act are not only still alive, but they're still kicking, with new programs and requirements still arising periodically. The newest in the growing list of FCRA/FACTA requirements is the new set of required policies and procedures under Regulation V to handle consumer disputes about consumer report information, and to ensure the accuracy and integrity of information that is furnished to consumer reporting agencies. This session will walk through the new policies and procedures that all furnishers will be required to have, procedures that are encouraged by the regulators, and more that may be on the way!
  • play_arrow How to Develop a Social Media Risk Assessment

    • Social media has become a mainstream marketing and communications tool in banking. As a form of customer communication, social platforms offer enormous benefits as financial institutions reach out to customers in ways that they never could before, and even facilitate transactions via social media. However, with these benefits comes risk that must be managed by compliance, legal, risk, and IT professionals alike. For example, social media use gives rise to the ability of the public to impact an institution’s reputation or to attack technical vulnerabilities within an institution – putting the institution and its customers at risk. Because of these risks, social media policies/programs and activity is being reviewed carefully during regulatory examinations. Attend this session to be proactive with identifying and managing social media risk by preparing a comprehensive social media risk assessment. We will discuss the guidance that pertains to social media and walk through the steps necessary to publish an effective social media risk assessment.
  • play_arrow Managing the Bank Secrecy and Anti-Money Laundering Compliance Risks of High Risk Customers

    • What are the regulatory expectations for managing your high risk customer relationships for BSA-AML purposes? Are you prepared to manage the risk associated with professional service providers, precious metals dealers, title companies and third-party payment processors? The stakes are high! Certain high risk customer types present very specific challenges for financial institutions in managing the risks associated with them. Stand-outs include professional service providers, dealers in precious metals, stones and jewels, title companies and third-party payment processors. FIS Governance, Risk & Compliance walks you through the jigsaw puzzle of these high risk customer types so you can better determine how to manage that risk.
  • play_arrow Marijuana Banking and BSA

    • Perhaps the hottest area in financial services right now is banking marijuana-related businesses. It seems like the riskiest business we could possibly enter, and it is, yet there also seems to be money to be made for those who take the risk. Join us as we discuss the industry’s current state of affairs. During this session, we will cover recent changes the federal government has taken and discuss some of the risks associated with this line of business.
  • play_arrow Modern Day Lending with Risk Based Pricing

    • Successful lenders learn to effectively manage all forms of credit risks. One of the ways that lenders traditionally have managed lending risks is by charging riskier borrowers higher prices in order to compensate for the loan losses that inevitably come from those (hopefully few) borrowers who fail to repay their loans as agreed. Over time, information derived from credit reports has become a critical factor in helping lenders to determine with greater precision the amount of risk they are facing when evaluating prospective borrower requests. Enter the Risk-Based Pricing rules which require creditors to disclose certain information about consumer reports to consumers. In this session we will navigate the implementing rules under the Fair and Accurate Credit Transaction Act of 2003 (also known as the "FACT Act") and the Dodd-Frank Act as it pertains to the requirements of institutions to provide Risk-Based Pricing notices.
  • play_arrow Money Services Business and Privately Owned ATMs

    • Money Services Business and Privately Owned ATMs – Things you were afraid to know and were scared to ask about financial institutions’ obligations and duties. In this session, we will discuss Money Services Businesses and associated obligations and duties of Financial Institutions that service MSBs. We will also discuss the new rules for stored value cards – strike that – prepaid access cards. We will conclude with a discussion on privately owned ATMs.
  • play_arrow Mortgage Fraud

    • You’ve heard about mortgage fraud, but your institution hasn’t experienced any, right? Hopefully that’s the case but maybe your personnel can’t recognize what mortgage fraud actually is. So it doesn’t happen because you can’t recognize it! Join us as we discuss the various types of mortgage fraud that can be encountered in a regulated financial institution, what the red flags are, completing a SAR and what to do with the loan since your collateral is on the line!
  • play_arrow Navigating the New Prepaid Card Rules

    • Many consumers depend upon prepaid cards for their numerous purchase decisions and to have access to funds. For the first time, a multitude of consumer protections will be applied to prepaid access, in turn covering a vast array of card types that fall under the definition of prepaid access cards.
  • play_arrow New BSA/AML Examination Manual - A Breakdown of Important Changes

    • The BSA/AML Exam Manual is one of the chief sources of guidance for bank examiner and compliance professionals alike and has helped direct the industry in implementing and maintaining effective BSA/AML Programs for nearly a decade now. On November 26, 2014, the FFIEC released a revised BSA/AML Exam Manual to address regulatory changes since the last version of the manual released in 2010.
  • play_arrow New CTR Form and Reporting Requirements

    • New Electronic CTR Forms are in use by some now, but become mandatory April 1, 2013. And with them, certain new requirements and expectations for your financial institution! What are in these new forms and how can your financial institution prepare for them? FIS shows you the way in our “New CTR Forms and Reporting Requirements” web conference.
  • play_arrow New SAR Form and Reporting Requirements

    • The New Electronic SAR Form is in use by some now, but becomes mandatory April 1, 2013. And with it, certain new requirements and expectations for your financial institution! What is in this new form and how can your financial institution prepare for it? FIS shows you the way in our “New SAR Form and Reporting Requirements” web conference.
  • play_arrow Nitty-Gritty Details on Adverse Action Notices

    • Does it seem like completing the Adverse Action Notice correctly and providing it timely is beyond comprehension? If so, this webinar is for you! Adverse Action Notices are required by ECOA and its implementing Regulation B and the Fair Credit Reporting Act. Do you know the requirements under both Acts? If not, plan to attend our session on Adverse Action Notices.
  • play_arrow OFAC and 314a Obligations and Duties

    • Are you confused about financial institution's obligations and duties under the Office of Foreign Asset Control laws and regulations? Do all the acronyms leave you dazed and confused? If you have not updated your OFAC compliance program, risk assessment and reviewed internal controls lately, this program will offer guidance to assist you before the examiners walk through the door. This session will also review your obligations and reporting requirements under Section 314(a) of the USA PATRIOT Act.
  • play_arrow Ready, Set, Go! Updating Your BSA Program

    • All has not been quiet on the Bank Secrecy Act (BSA) front in 2018 — signs are showing that a non-updated BSA program will not survive examiner scrutiny. Among these updates, we have a new Currency Transaction Report (CTR) format; a new Suspicious Activity Report (SAR) available for e-filing; and new fields on this SAR. And let’s not forget we are now complying with the beneficial ownership rules and the new fifth pillar of customer due diligence.
  • play_arrow Screening and Filtering for Bank Secrecy Act and OFAC Compliance - What Your Financial Institution Must Do to Manage Risks

    • So many lists to comply with! Which lists are mandatory and which are optional? Are you concerned with the various lists you must consider to effectively manage your Bank Secrecy Act and Office of Foreign Assets Controls Programs? Whether manual or automated, this session will review the various lists to be considered for complying with the BSA and OFAC Laws and Regulations.
  • play_arrow Social Media - Prospects and Pitfalls

    • Social media is becoming more of a presence in the realm of the compliance professional. As a form of media, social platforms offer enormous potential benefits. Financial institutions can reach out to customers in ways that they never could before, more frequently and at a cheaper cost. However, with that ease and accessibility may come at a cost if financial institutions are not careful. comes a different potential cost. This session will discuss the guidance and rules that may apply depending on a particular institutions involvement with social media and what components should be incorporated into an effective social media program.
  • play_arrow Social Media: Regulations and Considerations

    • ​The numbers show that everyone is impacted by social media: 69% of U.S. adults use at least one social media site. The average American Internet user has 7.1 social media accounts. 88% of American 18- to 29-year-olds use social media. Numbers like that mean that your competitors are likely using social media and your customers expect you to use social media. But do you know the regulatory implications and expectations? This webinar will help you figure out how to stay compliant in the shifting social media world.
  • play_arrow Suspicious Activity Basics: Spotting, Reporting & Sharing

    • Wondering how to identify and report suspicious activity? For that matter, what is suspicious activity? How do you know what to report? How do you know what not to report? Once you find it, how do you report it? Once you report it, what are the limitations on disclosure? Long gone are those days when preparing a SAR was confusing and daunting. We will discuss activity that should be reported and how to properly report it. We'll also provide you with tips on how to complete a SAR and avoid making common errors so that you can put your SARs to work for you!
  • play_arrow The E-SIGN Act and Electronic Signatures

    • The Electronic Signatures in Global and National Commerce Act (E-SIGN ACT) was signed into law on June 30, 2000. It has been 18 years and the electronic world has changed. Have you maintained your E-SIGN policies and procedures to keep up with the changes in technology? Let’s talk…Let’s go through the basics…Let’s examine changes and technology changes.