queue_play_next Webinars

Fair Lending Hot Topics

date_range March 11th at 2:00pm EST
Registration ends at midnight the night before event (March 11th at 12:00am EST).

2020 was an unprecedented year and the pandemic changed many of our norms. The Coronavirus even impacted the way we look at Fair Lending. For example, many government programs offered protections and programs to homeowners and tenants to protect those unable to make their normal payments. Examiners will be looking to determine how modifications, forbearances and payment extensions were handled.

Additionally, January 13, 2021, the Consumer Financial Protection Bureau issued a statement encouraging financial entities to increase their products and services to those individuals with limited English proficiency. Regulators will begin to take a hard look at how institutions are handling this new guidance. Join us as we discuss the current and future playing field in fair lending.

What You Will Learn:

  • Fair lending hot issues
  • Examiner expectations
  • Impact to your institution
  • Possible resolutions

Who Should Attend: Compliance Officers, Auditors, Lending Staff, Operations Staff, and interested parties.  


  • Diane Banks
    • Diane Banks
    • Diane has over 25 years of banking experience with a focus in consumer lending, deposit operations, loans to insiders and state of Maryland regulatory compliance law. She has helped clients develop regulatory compliance programs and successfully eliminate regulatory compliance findings. Diane is currently the team lead and project manager for Capco Academy. In this role, Diane oversees all development and delivery of regulatory training, webinars, seminars and workshops. Diane serves as one of the lead trainers for all regulatory agencies and custom training for Capco Academy. She brings to the training experience a unique blend of regulatory knowledge, regulatory audit experience and a natural sense of humor. This unique blend allows the audience to learn the practical aspects of regulatory consumer compliance and the field audit application of the regulations in a manner that is relaxing and enjoyable. Prior to transferring and assuming the responsibility for regulatory training, Diane served as Assistant Director in the mid-Atlantic region, including Maryland, Washington, DC., Delaware and Virginia. The team included experienced regulatory compliance and subject matter experts who worked in cooperation with various financial institutions of all sizes to deliver expert regulatory compliance consulting, training, audit, monitoring and risk assessment services. Diane also serves as Capco's credit union expert and is frequently called upon to assist broader Capco with credit union matters.